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Nexbillpay is an independent company providing secure, and remote electronic bill presentment solutions to over 800 customers in 22 states.

Yes, Nexbilpay accepts all forms of payment: Visa, Discover, MasterCard, Amex and Electronic Checks.

Any debit/credit card or checking/savings account

Yes, your customer will have the flexibility to store any form of payment that they prefer, securely.

Yes, we encourage customer engagement and our dedicated live agent customer service team is ALWAYS available during office hours to support our customers and help consumers with any questions that arise.

The customer web portal allows utility customers access to their account online, 24/7. This option allows the customer to view billing data, payment history, due date, consumption/usage, account balance and precious balance.

Quick Pay will allow customers to pay their bill without having to register and create their account.

Yes, Nexbillpay offers payment availability, 24/7

Yes, a valid email is important for payment confirmation.

This can vary depending on software integration, but account or customer number located on your statement is common when creating an account.

There is a limit if making a payment for a utility bill. The maximum amount is $5,000.00 per transaction; however multiple payments can be made and the maximum limit can be increased with underwriting approval.

Yes, customers have the ability to link multiple accounts using a single log in with one transaction fee.

In most cases we do charge a convenience fee, requested by our utility customer.

This is determined and defined by each utility before launch.

 

There is a good chance we already do, but if we don’t, we would welcome the opportunity to work with your biller.

  • Yes!! Nexbillpay is fully mobile optimized, which is extremely important. A large portion of payments that is received each month through Nexbillpay is through a mobile device.
  • Yes, pay by phone is our (IVR) Interactive Voice Response which is powered by (AI) Artificial Intelligence. Due to the nature of our in depth integration, your customer does not even need their bill when calling to make a payment… we already know who they are.

Yes, this allows customers to pay on the go, instantly through SMS text without having to log in to their account.