The Alliance of Indiana Rural Water has chosen NexbillpayⓇ as the solution of choice for its members.
Nexbillpay’sⓇ payment software is utilized by utility companies to provide customers with a variety of convenient payment options, the ability to access their account information, and a chance to enroll in a variety of different types of notifications related to their accounts. The Alliance of Indiana Rural Water membership will now be able to set up autopay, text to pay, automated pay by phone, and receive upcoming payment notifications.
Connie Stevens, Executive Director for The Alliance of Indiana Rural Water, says: “We are always looking for ways to help our members save time and money while running a top-notch utility. Nexbillpay has been successful in providing a safe, simple, and affordable solution for their customers and our members to pay their utility bills online, by text message and by phone, 24/7. Nexbillpay’s unique and neutral payment software integration module gives our members an essential choice in a payment partner.”
Chase Elmore, Vice President at Nexbillpay, states: “We have found it to be such a rewarding relationship working with organizations like the AIRW and their members, and we are very fortunate to call them a partner. Our goals are simple in that we provide the very best payment technology, and just as important; we support that technology specifically for the rural water industry. Having the AIRW’s support, and confidence makes our objectives and purpose align perfectly.”
Historically, rural utility companies had few options to offer flexible payment options because of the high costs associated with other software portals. Nexbillpay utility customers in rural communities can now make payments without mailing a check or coming in person to the utilities’ office to pay in person with only check or cash.
Nexbillpay utility customers can still speak to a customer service representative whenever they want. However, the payment software they offer – accessible on both desktop and mobile devices – often gives the customers all the answers they need, eliminating the need for many phone calls and questions previously only handled by phone or in person.
About The Alliance of Indiana Rural Water
The Alliance of Indiana Rural Water is a non-profit membership association of over 800 water and wastewater systems and related professionals and is Indiana’s ONLY representative to the National Rural Water Association. NRWA is the nation’s largest utility association with 31,000 members. Our affiliation with NRWA provides the only cohesive voice representing water and wastewater systems, together leading the way in rural water legislation.
Nexbillpay, serving over 800 utilities in 22 states, is a trusted and proven payment and notification platform designed to address the unique business needs of all size utilities while at the same time offering security, flexibility, and optimal value. Our integrated platform taps into the power of any utility billing solution by providing a branded customer portal with simple account creation, linked accounts, 12 months of payment history, account verification, usage/consumption, bill amount and payment amount graphs, preferred payment storage options, one time/auto-pay options, SMS automated payment notifications/reminders, and built-in instant communication tools.
Nexbillpay – Chase Elmore, [email protected]
Alliance of Indiana Rural Water – Connie Stevens, [email protected]